We offer 100% satisfaction guarantee to our customers. If you are not satisfied with our ink cartridges or inkjet refill kits, just return them to us. No matter what the reason you are not pleased, we will give you money back. WITHIN 30 DAYS OF PURCHASE FOR FREE REPLACEMENT OR FULL REFUND. No restocking fees applies.
Warranty & Returning Merchandise
For defective items, you may return them for replacement WITHIN 90 DAYS of PURCHASE. Shipping charges from our location to yours for replacement are FREE.
OEM Cartridges cartridges (HP, Lexmark, Epson, etc.) are covered by their respective manufacturers' warranties. If you have a defective item, we will be happy to honor its warranty.
Returns
Get call or email and get an RMA (RETURN MURCHANDISE AUTHORIZATION) number: All returns require RMA number before you send the merchandise back. We will reply in 24 hours with RMA number.
These are common reasons for return.
Defective - Product was defective or damaged when it arrived.
Wrong item delivered - got the wrong item not the ordered one by the mistake of Cartridge Zone
Wrong order - ordered the wrong item.
Unsatisfactory - performance or quality of the product is not up to expectations.
Refund
We will credit back to your credit card in 7 days from the day we get the merchandise back.
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